b8ny Privacy Policy
This policy clearly explains how b8ny collects, uses, and protects your personal information, so you have full control over your data.
Last updated: 30 October 2026
Introduction
b8ny takes the personal information of players in Myanmar seriously and makes protection a priority. This Privacy Policy explains how your personal information is handled when you use b8ny's services.
This policy applies to all services provided by b8ny, including its website, mobile application, payment services, and customer support services. By using these services, you are considered to have agreed to the terms of this policy.
If anything is unclear, you can contact b8ny's customer support team with your questions. We are available 24/7 and ready to assist in Burmese.
Information We Collect
b8ny collects the following personal information to provide its services and improve the player experience.
Information you provide directly
- Name, date of birth, and national registration number (for account verification).
- Email address and phone number (for communication and security).
- Payment and bank/wallet details (for deposits and withdrawals).
- ID card or national identity documents (for KYC verification).
Automatically collected information
- IP address, browser type and device information.
- Login, logout records and gameplay history log files.
- Activity data collected from cookies and tracking pixels.
- Transaction time and amount records.
Information from third-party sources
- Payment confirmations from KBZPay, Wave Money and AYA Pay.
- Data from verification agencies for fraud and anti-money laundering checks.
Purposes for which your information is used
b8ny uses your personal information only for specific purposes, which are set out below.
To provide our services
- Opening, verifying and managing accounts.
- Processing deposits and withdrawals.
- Checking gameplay and bonus records.
- Handling customer support and resolving issues.
To maintain security and stability
- Protecting against unauthorised access and cyber attacks.
- Conducting anti-money laundering (AML) checks.
- Handling responsible gambling matters.
To communicate and notify you of changes
- Sending transaction confirmations and account security notifications.
- Sending policy updates and account-related information.
- Sending promotion and bonus information if you opt in (you can opt out at any time).
To improve service quality
- Analysing player preferences and play patterns to improve our services.
- Testing website and mobile platform performance.
Cookies and Tracking Technology
b8ny uses cookies and similar technologies to deliver better services and to tailor your gaming experience.
Essential Cookies
These cookies are required for our services to function properly. They handle keeping you logged in, securing payment sessions and fraud prevention. These cookies cannot be declined.
Performance Cookies
Used to analyse website loading speed, error logs and user behaviour patterns. Data from these cookies is aggregated and reviewed without personal identifiers.
Functional Cookies
Used to remember your language preference, game settings and personal customisations. These cookies can be turned off in your browser settings, but doing so may affect some platform features.
How to manage cookies
You can delete or block cookies through your browser settings. However, if you block essential cookies, you may not be able to use b8ny's services properly.
Third Parties and Data Sharing
b8ny will never sell, rent or trade your personal information in any way. However, there are situations where sharing is necessary in order to provide our services, as set out below.
Payment services
Payment providers such as KBZPay, Wave Money and AYA Pay will receive only the data strictly needed to process deposits and withdrawals, and will handle that data in accordance with their own privacy policies.
Legal and regulatory requirements
Where required by law, we will provide data to law enforcement authorities or courts as legally required. When we have to do so, we will try to notify you in advance to the extent permitted by law.
Game technology providers
We may share necessary data with game technology providers to ensure games run properly. Those providers have signed agreements that meet b8ny's data protection standards.
Merger or business sale
If b8ny undergoes a merger or sale of the business, player data may form part of that transaction, but the protections in this policy will continue to apply.
Data Security measures
b8ny uses industry-standard security measures to protect your personal information from theft, unauthorised access or breaches.
Data protection in transit
All data transfers between your browser and our servers are protected with SSL encryption using TLS (Transport Layer Security). This means your login details, transaction data, and personal information cannot be intercepted or stolen.
Stored Data Protection
Data stored in our database is encrypted with AES-256 encryption. Passwords are hashed and salted, so no one can read them — including b8ny staff.
Access Control
Personal information is access-restricted on a need-to-know basis. Staff who have access receive regular data protection training, and all their access activity is recorded in log files.
Security Audits
We carry out regular penetration testing and vulnerability assessments, and fix any issues found as quickly as possible. That said, please understand that no digital service can guarantee 100% security.
Data Retention Period
b8ny does not store your personal information indefinitely. How long data is kept depends on the type of data and applicable legal requirements.
Account Data
Your data is kept for as long as your account remains open. After your account is closed, transaction records will continue to be retained for the legally required period in accordance with financial regulations.
Transaction Records
Transaction history is kept for a legally defined period after account closure in order to meet financial compliance and legal requirements.
Communication Records
Customer service and communication records are deleted within 1 year, unless they are connected to a legal matter, in which case they may be retained until that matter is resolved.
Data Deletion Method
When the retention period ends, data is securely deleted or anonymised. This process is carried out automatically in line with our data management procedures.
Your Data Rights
Every player using the b8ny platform has the following rights regarding their personal information.
Right of Access
You can request to see what personal information b8ny holds about you. We will respond within 30 days of receiving your request.
Right of Rectification
You can request correction of any personal information that is inaccurate or incomplete. Some details can be updated immediately through your account settings, while others need to be corrected through customer support.
Right to Erasure
You can request deletion of your personal information after your service has ended and the legally required retention period has expired. Data that must be kept due to financial legal requirements may be exempt from immediate deletion.
Right to Data Portability
You can request a copy of the personal information you have provided in a machine-readable format, subject to any legal or technical limitations.
How to Exercise These Rights
To submit a data rights request, contact b8ny customer support via 24/7 Live Chat or send an email to [email protected]. We will verify that the request comes from your registered account before proceeding.
Protection of Minors
b8ny provides services to players aged 21+ only. We have no intention of knowingly collecting personal information from anyone under the age of 21.
If a parent or guardian discovers that their child under 21 has been using b8ny, they must contact [email protected] immediately. We will verify and permanently delete that child's data right away. You can learn more by reading b8ny's Responsible Gaming policy.
Policy Changes
We regularly review this Privacy Policy and will update it as needed to reflect changes in our services, legal requirements, or security improvements.
If there are any policy changes, users who continue using our services will be notified in advance by email or through a notice on the website. For material changes, continued use of the service will require you to agree to the updated policy again.
The latest version of this policy before any amendments is always available on this page. If you do not wish to accept any changes, you may stop using the service and contact us to request account closure.
Contact Us and Complaints
For any questions or complaints regarding this Privacy Policy, you can reach b8ny through the following channels.
Customer Service
24/7 Live Chat — contact us directly in Burmese, available around the clock.
For data requests and privacy-related inquiries, send us an email at [email protected]. We will respond as quickly as possible.
When submitting a data request
- Contact us using your registered email address.
- Clearly state the type of data you are requesting and the reason for your request.
- We will verify your identity and respond within 30 days.
Privacy Protection FAQs
Common privacy-related questions and answers that players frequently ask