b8ny FAQ — Find answers to your questions
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The 2D lottery is a game based on two-digit numbers. Players pick a number from 0 to 99 in advance, and if it matches the result, they win a prize. At b8ny, the format is straightforward and you can play directly from your mobile phone. No method can guarantee a correct prediction — the result depends on the game draw.

In the 3D lottery, players choose a three-digit number (000 to 999). The payout rate is higher than 2D, but the chances of winning are lower. In 2D, only two digits need to match, so the chances of winning are higher. Players can choose based on their budget and preferred style of play. b8ny offers both 2D and 3D.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. Players compare their card totals against the dealer, and the winner is decided based on the point total and how well it matches the target. You can play this game live alongside other local players in the b8ny Live Casino section.

Yes, all local games at b8ny can be played through a mobile browser with no app needed. They are compatible with both Android and iOS, and work well in both landscape and portrait mode. With a WiFi or 4G connection, games will run smoothly.

Before contacting us, have the following ready: your account name or ID, your deposit method (KBZPay / Wave Money / AYA Pay), the time the issue occurred, a screenshot if available, and any error messages. With that information on hand, the support team can resolve your issue as quickly as possible.

b8ny customer support is open 24 hours a day, 7 days a week (Sunday to Saturday — every day) with no holidays. Whether it is late at night or during a festival, help is available in Myanmar Standard Time (MMT, UTC+6:30).

b8ny offers two support channels. (1) Live Chat — chat directly on the website and get an instant response in Burmese. (2) Email — send a detailed message to [email protected]. These are the only two official channels; no other methods are available.

Yes. b8ny's customer support team operates fully in Burmese. Myanmar players can explain their issues directly in their own language and get clear, helpful responses. The service runs on Myanmar Standard Time (MMT).

To withdraw from b8ny, a minimum balance of 10,000 Ks is required, and the minimum deposit is 3,000 Ks. These limits are the same across all methods, including KBZPay, Wave Money and AYA Pay, and do not vary by method.

Yes. b8ny's withdrawal service operates six days a week with no days off. However, during late nights and off-hours, bank transfer processing may take longer, so please allow 30 minutes to 3 hours for funds to arrive.

Common reasons for a pending status include: incomplete account details, unmet bonus wagering requirements (if you received a welcome bonus, you must wager the bonus amount × 10 before withdrawing), an incorrect wallet ID, or delays on the bank's end. If it has been pending for more than 3 hours, contact support via Live Chat.

Withdrawal processing at b8ny takes 30 minutes to 3 hours. This is the typical timeframe when transferring via mobile wallet with a good connection to the local bank. This is an estimated range — external factors beyond our control may cause delays, so please keep an eye on your transfer.

b8ny sends withdrawals only to a wallet (KBZPay / Wave Money / AYA Pay) registered in your own name. Withdrawals to a third party's wallet are not permitted — this is strictly for the security of your account. If the name on your account and wallet do not match, please contact support to discuss it.

On the login page, click "Forgot your password?". Verify your identity using your registered phone number or email address, then set a new password. If the problem continues, contact b8ny Live Chat and provide your account details for verification.

When logging in from a new device for the first time, b8ny's security system may request additional verification. An OTP will be sent to your registered number — once completed, you can log in as normal. Please make sure you have your password correct, as this is a verification step, not a password reset.

Go to the b8ny login page and fill in the registration form with your phone number, your real name and a password. After verifying your phone number via OTP, your account will be ready. b8ny requires that all users must be 21+ to register.

If an incorrect password is entered too many times, b8ny's security system may place a temporary lock on the account. In that case, contact us via Live Chat, provide your account details to confirm ownership, and request the lock to be removed. Login issues can also be submitted by email at [email protected]. Note that passwords are case-sensitive.

You can access your b8ny account on your phone, tablet and computer, but you should not have two sessions open at the same time. When switching devices, please log out of your previous session. This is the best way to protect your funds and game history.